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Old 11-08-2019, 12:12 PM   #1
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So nobody at CCBill gives a fuck anymore

I am both an affiliate and a merchant, and I do produce a decent amount of sales per month.
For 2 months in a row I've been waiting to get paid by CCBill and they keep giving me the run-around. Every time I ask for a tracking number, I am told to wait, so for the last 2 months supposedly I've been issued 2 wires, and CCBill has refused to give me the tracking numbers to either one. Needless to say, the money never made it into my bank.

Every time I call, I get the same idiot on the phone (same as on the chat) that tells me that no supervisor is available, and that I can't speak with anyone from accounting.

So around $4000 dollars are missing, and apparently CCBill just doesn't give a fuck anymore about its merchants and affiliates...

Beware! This is the same thing that happened with ePassporte before they disappeared with all our money!
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Old 11-08-2019, 12:32 PM   #2
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shit this is no good, I have money inside ccbill
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Old 11-08-2019, 12:33 PM   #3
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Uh oh...
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Old 11-08-2019, 12:35 PM   #4
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Old 11-08-2019, 12:49 PM   #5
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i think you were crying about this earlier right? did you take a trip down to the bank with the numbers to the 2 wires what was the result if you did? ccbill is not your investigator. you need to bring some proof calling them these things. now you are saying some bad things.
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Old 11-08-2019, 01:03 PM   #6
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Fuck ups.. im sure you will find the way
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Old 11-08-2019, 01:20 PM   #7
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I am both an affiliate and a merchant, and I do produce a decent amount of sales per month.
For 2 months in a row I've been waiting to get paid by CCBill and they keep giving me the run-around. Every time I ask for a tracking number, I am told to wait, so for the last 2 months supposedly I've been issued 2 wires, and CCBill has refused to give me the tracking numbers to either one. Needless to say, the money never made it into my bank.

Every time I call, I get the same idiot on the phone (same as on the chat) that tells me that no supervisor is available, and that I can't speak with anyone from accounting.

So around $4000 dollars are missing, and apparently CCBill just doesn't give a fuck anymore about its merchants and affiliates...

Beware! This is the same thing that happened with ePassporte before they disappeared with all our money!
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i think you were crying about this earlier right? did you take a trip down to the bank with the numbers to the 2 wires what was the result if you did? ccbill is not your investigator. you need to bring some proof calling them these things. now you are saying some bad things.
reading skills are not your strong suit
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Old 11-08-2019, 01:30 PM   #8
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reading skills are not your strong suit
saying the money didn't make it is not checking with the bank asshole! calling or going into a branch is... there is no mention of what the bank says. op they have now read your rant don't be surprised if they end ties with you after that epass jab
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Old 11-08-2019, 01:47 PM   #9
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Czarina you need to forget Support and go directly to your CCBill Rep. You should have his/her direct number, or an email with how to contact them directly. Ask WTF is going on.

You can also email accounting directly. You can call their Arizona offices and get through to your Rep and Accounting.

You have more patience than I would ever have! Good luck to you.
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Old 11-08-2019, 01:54 PM   #10
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My bank can not start an investigation without the wire tracking numbers (or confirmation numbers), which CCBill is refusing to provide.

My CCBill used to be Paul, who apparentlyis nowhere to be found and probably not with the company anymore.

I have contacted the issuing bank that CCBill uses to send the wires: a German bank called WireCard, which promptly referred me back to CBill.
I have called, emailed, chatted CCBill, and the answer is always the same: you have to keep on waiting, we have sent this to our accounting department.

I am very frustrated and have no idea what to do next.
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Old 11-08-2019, 01:55 PM   #11
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By the way, they refuse to patch me through to accounting or to a supervisor of any sort.
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Old 11-08-2019, 02:00 PM   #12
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saying the money didn't make it is not checking with the bank asshole! calling or going into a branch is... there is no mention of what the bank says. op they have now read your rant don't be surprised if they end ties with you after that epass jab
Honest question.

What was the highest grade you completed?

If you made it past 8th grade your school should be investigated.
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Old 11-08-2019, 02:06 PM   #13
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By the way, they refuse to patch me through to accounting or to a supervisor of any sort.
I don't know if he has the capacity to help you as I'm not sure his exact role at CCBill, but maybe pop an email to [email protected] - Rob Bast - I'm sure if he can't help you directly that he'll be able to connect you to the right people there. Good luck!
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Old 11-08-2019, 02:13 PM   #14
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Is this for international or domestic (USA)?
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Old 11-08-2019, 02:22 PM   #15
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Honest question.

What was the highest grade you completed?

If you made it past 8th grade your school should be investigated.
hahahaha!!!
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Old 11-08-2019, 02:37 PM   #16
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hahahaha!!!
https://www.urbandictionary.com/defi...=Beaner%20town

Most people do not have a clue what it is you are saying. You make my case every time you respond.
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Old 11-08-2019, 02:44 PM   #17
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Is this for international or domestic (USA)?
this is an international wire but that should NOT make a difference.

Also the rep at CCBill said that ALL wires now go out in Euros. So basically they send the money to a bank in Germany. Convert to Euros and then send to your bank from there.
Something tells me we lose on the exchange.


HEY RON WHERE ARE YOU IN ALL THIS???

Oops. Sorry. RONS BODY GUARD!!!
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Old 11-08-2019, 03:38 PM   #18
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Convert to Euros and then send to your bank from there.
Something tells me we lose on the exchange.
!
maybe I can request my wire to epayments account (in euros)
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Old 11-08-2019, 04:11 PM   #19
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My bank can not start an investigation without the wire tracking numbers (or confirmation numbers), which CCBill is refusing to provide.

My CCBill used to be Paul, who apparentlyis nowhere to be found and probably not with the company anymore.

I have contacted the issuing bank that CCBill uses to send the wires: a German bank called WireCard, which promptly referred me back to CBill.
I have called, emailed, chatted CCBill, and the answer is always the same: you have to keep on waiting, we have sent this to our accounting department.

I am very frustrated and have no idea what to do next.
being south of the border... not sure how your bank operates down there. also i read it takes a long time to investigate after you make notice. bellow may not apply to you i would say sorry for the epass mess
can you trace a wire transfer?

Yes. If your transfer isn't delivered within the window you were promised, you can request a trace on your transaction using the bank's SWIFT code. A SWIFT code is an ID that banks use when sending wire transfers. With this number, your bank can determine whether the deposit is on hold or in progress.
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Old 11-08-2019, 04:28 PM   #20
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Honest question.

What was the highest grade you completed?

If you made it past 8th grade your school should be investigated.
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hahahaha!!!

You are my homie Brassmonkey; but I swear, you lost this round like a MoFo.

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Old 11-08-2019, 04:49 PM   #21
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being south of the border... not sure how your bank operates down there. also i read it takes a long time to investigate after you make notice. bellow may not apply to you i would say sorry for the epass mess
can you trace a wire transfer?

Yes. If your transfer isn't delivered within the window you were promised, you can request a trace on your transaction using the bank's SWIFT code. A SWIFT code is an ID that banks use when sending wire transfers. With this number, your bank can determine whether the deposit is on hold or in progress.
A SWIFT code is only a bank identification code. It does not give any information about an individual transfer.

And I'll refrain from calling you an asshole cause I feel life is already hard enough for you.
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Old 11-08-2019, 04:52 PM   #22
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You are my homie Brassmonkey; but I swear, you lost this round like a MoFo.

we are not homies you are a slow mofo if you think there needs to be an investigation!
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Old 11-08-2019, 04:55 PM   #23
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A SWIFT code is only a bank identification code. It does not give any information about an individual transfer.

And I'll refrain from calling you an asshole cause I feel life is already hard enough for you.
im not a banker... all of of here know that idiot! her name and info plus the swift. anyway ccbill has not of the jab and the wire info.
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Old 11-08-2019, 05:02 PM   #24
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im not a banker... all of of here know that idiot! her name and info plus the swift. anyway ccbill has not of the jab and the wire info.
Is there a website translator that I can run this mess through?
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Old 11-08-2019, 05:26 PM   #25
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Is there a website translator that I can run this mess through?
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Old 11-08-2019, 05:38 PM   #26
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im not a banker... all of of here know that idiot! her name and info plus the swift. anyway ccbill has not of the jab and the wire info.
I've read this 3 times and it still makes no sense
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Old 11-08-2019, 05:47 PM   #27
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Paul K was my Rep also.
Hit up ccbill_jorge on Skype, he'll Escalate it.
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Old 11-08-2019, 05:52 PM   #28
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Brass come back to the politics section before you get yourself in trouble again lmao
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Old 11-08-2019, 05:59 PM   #29
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Is there a website translator that I can run this mess through?
LOLZ

I'm so sorry to hear about your problems and hope they get resolved guys. Hopefully CCBill will get it figured out for you soon
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Old 11-08-2019, 06:01 PM   #30
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Brass come back to the politics section before you get yourself in trouble again lmao
keep huffin paint!
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I've read this 3 times and it still makes no sense
Quote:
Originally Posted by MaDalton View Post
A SWIFT code is only a bank identification code. It does not give any information about an individual transfer.

And I'll refrain from calling you an asshole cause I feel life is already hard enough for you.

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Originally Posted by brassmonkey View Post
im not a banker... all of us here know that idiot! her name and info plus the swift code. anyway ccbill has note of the jab and the wire info.
then you are clueless. nobody said just a swift code
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Old 11-08-2019, 11:29 PM   #31
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I am both an affiliate and a merchant, and I do produce a decent amount of sales per month.
For 2 months in a row I've been waiting to get paid by CCBill and they keep giving me the run-around. Every time I ask for a tracking number, I am told to wait, so for the last 2 months supposedly I've been issued 2 wires, and CCBill has refused to give me the tracking numbers to either one. Needless to say, the money never made it into my bank.

Every time I call, I get the same idiot on the phone (same as on the chat) that tells me that no supervisor is available, and that I can't speak with anyone from accounting.

So around $4000 dollars are missing, and apparently CCBill just doesn't give a fuck anymore about its merchants and affiliates...

Beware! This is the same thing that happened with ePassporte before they disappeared with all our money!
Their service is not what it used to be. I went through a similar situation and it took about 4 months for my money to finally arrive.
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Old 11-08-2019, 11:39 PM   #32
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Their service is not what it used to be. I went through a similar situation and it took about 4 months for my money to finally arrive.
that is the normal time frame. what was in the final report?? what was the reason it was late? the process is not instant probably due to fraud.
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Old 11-08-2019, 11:58 PM   #33
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Czarina,

I completely sympathize with your frustration with CCBill. I've been with them since 2005, I think I've had 4 account reps in the last 2 years and they are useless.

A few years ago I changed where I wanted my payments sent, it took two months for them to finally get it sorted after they made mistake after mistake.

Good luck.

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Old 11-09-2019, 08:34 AM   #34
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Paul K was my Rep also.
Hit up ccbill_jorge on Skype, he'll Escalate it.
this is good thanks
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Old 11-09-2019, 06:23 PM   #35
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i think you were crying about this earlier right? did you take a trip down to the bank with the numbers to the 2 wires what was the result if you did? ccbill is not your investigator. you need to bring some proof calling them these things. now you are saying some bad things.
Please get rid of this stupid fucking monkey once and for all
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Old 11-09-2019, 06:39 PM   #36
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I hope it gets sorted out.
Do we have a GFY'er from CCbill here? They must be at least reading this thread.
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Old 11-09-2019, 07:02 PM   #37
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I don't know if he has the capacity to help you as I'm not sure his exact role at CCBill, but maybe pop an email to [email protected] - Rob Bast - I'm sure if he can't help you directly that he'll be able to connect you to the right people there. Good luck!
Look at Ruth pulling through for CCBill and GFY member!

Definitely if you have any sort of info go to your bank. But it sounds like you have nothing to even bring to them obviously.

CCBill is mostly membership sales. Have they gone down hill over time like I assume so? Or is CCBill lazy with support now? I don't want to insinuate either. But I'm curious as well.

Here's to everyone getting paid and doing good business.
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Old 11-09-2019, 10:32 PM   #38
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I hope it gets sorted out.
Do we have a GFY'er from CCbill here? They must be at least reading this thread.
they have read the rant talking sideways is the way to get their help
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Old 11-10-2019, 10:43 AM   #39
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you need Jenni from accounting, the rest are shit, she does the wires.

[email protected] goes to the supervisor

Live chat can't do anything with account as its 2 different systems and they don't have the premissions on the system to see or do anything on anyone accounts/payments

Jenni is the person you need and she has been a rock at ccbill for years.

Paul left ccbill a couple of years ago.
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Old 11-10-2019, 11:09 AM   #40
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i think you were crying about this earlier right? did you take a trip down to the bank with the numbers to the 2 wires what was the result if you did? ccbill is not your investigator. you need to bring some proof calling them these things. now you are saying some bad things.
To quote David Lynch:

"Please leave this room."
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Old 11-10-2019, 12:58 PM   #41
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I hope it gets sorted out.
Do we have a GFY'er from CCbill here?
No, besides they have a live chat which is available 24/7.
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Old 11-10-2019, 02:18 PM   #42
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No, besides they have a live chat which is available 24/7.
They have no ability to do anything with wires or payments.
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Old 11-10-2019, 07:45 PM   #43
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To quote David Lynch:

"Please leave this room."
Beware! This is the same thing that happened with ePassporte before they disappeared with all our money! - op
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